Thank you for shopping at FamilyCo.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original packaging
- The product must be in the same condition as received
- Proof of purchase or order confirmation must be provided
⚠️ Items that are damaged due to misuse, washed, or altered are not eligible for return.
🔄 Exchange Policy
We allow exchanges in the following cases:
- You received the wrong size or product
- The item is defective or damaged upon delivery
Please contact us within 48 hours of delivery for exchange requests.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- Approved refunds will be processed within 5–7 business days
- Refunds will be made to your original payment method
⚠️ Shipping fees (if any) are non-refundable.
🚫 Non-Returnable Items
Certain items are not eligible for return or refund:
- Sale or clearance items
- Personalized or custom-made products
- Baby feeding and hygiene products (due to hygiene reasons)
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or wrongly shipped.
- We recommend using a trackable shipping service to avoid lost returns.
📩 How to Start a Return
To start a return or exchange, contact us at:
📧 Email: orders@familyco.pk
📞 Phone: +92-324-4110157
🔄 Policy Updates
We reserve the right to modify this return & refund policy at any time. Updates will be posted on this page with the updated effective date.
Need help?
📧 Email:orders@familyco.pk
📞 Phone: +92-324-4110157